If this is true we have a lesson to learn to improve our tourism industry with more dedicated attitude and better responsibility with well trained agents!____________________________________________
(Sources: TheStar)
Friday June 3, 2011
KOTA KINABALU: Sabah tourism players expressed shock that a tourist guide allegedly punched a Hong Kong tourist who complained about his service.
They said most tour guides were trained to remain friendly even when provoked and expressed doubt that the person involved was a licensed tour guide.
“This has come as a shock to us. We want to know if the person involved is trained and registered,” Sabah Tourist Guides Association (STGA) vice-president Lim Su Khiong said yesterday.
He was commenting on an incident where a local tour guide was alleged to have assaulted a Hong Kong tourist at the Kota Kinabalu International Airport on Monday.
The tourist, who had lodged a police report, claimed that the guide was not happy with his complaint to the tour operator that he (the guide) was not good.
The guide was believed to have gone to the airport to confront the tourist who was returning to Hong Kong with his group.
STGA is leaving it to the police to investigate but they are trying to determine if the man is a registered member of the association.
“If he is a registered guide, we will recommend that the Tourism Ministry revoke his licence upon police investigations,” he said. Kota Kinabalu City police chief Asst Comm Ahmad Sof i Zakaria said investigations were being carried out.
State Tourism, Culture and Environment Minister Datuk Masidi Manjun also regretted the incident and hoped that the tour company would take appropriate action pending investigations.
